frequently-asked-questions

How do I place an order? Simply browse our collections, select your favorite unstitched articles, add them to your cart, and proceed to checkout with your shipping details.
What are the shipping charges? We charge a flat rate of Rs. 200 for shipping on all orders across Pakistan.
How long will it take to receive my order? We process orders within 24 hours. Delivery across Pakistan usually takes 3 to 5 working days.
Can I cancel my order? Yes, you can cancel your order within 3 hours of placing it. Please contact us immediately for cancellations.
Can I track my order? Yes, once your order is dispatched, we will provide you with a tracking number via SMS/WhatsApp to monitor your parcel.

Is the fabric quality guaranteed? Absolutely. At Kacha Dhaagha, we provide 100% authentic and premium quality unstitched apparel. Quality is our core promise.
Will the color be exactly as shown in the pictures? We strive for 100% accuracy, but colors may vary slightly due to screen lighting and photographic effects.
Is the lawn fabric shrink-proof? Our premium lawn is of high quality, but we always recommend a gentle first soak (shrunking) in plain water before stitching.
Do you provide stitched suits? Currently, we only specialize in premium unstitched collections to give you the freedom of custom styling and fit.

What payment methods do you offer? We offer Cash on Delivery (COD) all over Pakistan for your peace of mind and convenience.

What is your exchange policy? We offer a 7-day exchange policy if the product is damaged or different from the description.
Can I return a suit after it has been stitched? No, exchanges are only valid for unstitched fabric with original tags intact. Stitched or altered items cannot be returned.
What if I receive a damaged article? In the rare case of damage, please contact our support team immediately with a photo of the defect for a quick exchange.
Who pays for the shipping of returned items? If the product was faulty, we cover the costs. For other exchanges, the customer is responsible for the return shipping charges.

How can I reach your customer support? You can WhatsApp us or call us at +92 325 7897472. We are here to help you from 9:00 AM to 9:00 PM.

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